It’s very important to us that you receive the item(s) you were expecting, within the specified delivery time frame and in ‘as sold’ / undamaged condition. We also know how important it is that the product you’ve purchased is suitable for your needs. Accordingly, if you’re not entirely satisfied with your purchase (for whatever reason), we are happy to accept returns (within 3 weeks of purchase). We will issue a refund, or exchange your product for another of equal value, from our range. In order to initiate a return / exchange please send an email to:
Please include your name, address, product name and order number. We’d also be grateful if you could specify the reason the return is being made. We will respond to you within 2 working days with instructions on how to go about returning your purchase.
Our return address is:
Tiddlers & Nippers Ltd
PO Box 298
The item(s) you are returning must be received by us in an unused / unmarked condition and in the original packaging (with no signs of damage). We will only issue a refund or offer an exchange if the product is in a fit condition for re-sale. Refunds will be paid to you using the original payment method (e.g. refunded to the debit card used to make the original purchase).
Unfortunately, we are unable to pay for return postage (this is at the customer’s expense). Where an order was received by you that contained faulty or damaged items, we will advise on who is responsible for return postage costs on a case by case basis (as part of our product exchange process).
We recommend that you send returns via Royal Mail’s recorded delivery service (and retain the associated proof of postage / tracking number), as we are not able to accept responsibility for items returned to us that do not reach us. We process returns / exchanges as fast as possible, however during busy periods our turnaround times may be increased. You’ll be advised on an anticipated refund / exchange timeframe when we respond to your initial request.